" The shop is lovely all of the staff are very friendly and helpful you can ask them must questions on the welfare and needs of your animals "

" one of, if not the best pet shop I've ever visited, the animal welfare and husbandry is above and beyond! would definitely recommend and will be my number one stop from now on!..."

"Minkie (Nelly when I got her) has settled into her new home nicely with her soulmate. The animals here are well cared for and the staff are lovely, always friendly and willing to help so 10/10 from me!!"

"Just been for a new dog harness and some food. Amazing from walking through the door. So helpful and super friendly, certainly don't get service like this at other pet places, locally"

"First time going and will be going again! Absolutely lovely staff this will now be my number 1 go to place for everything I need 😊"

"this is the 2nd time Smith's pets have looked after my Conure Parrot Kiwi and my African Grey Rocco whilst i went on a 2 week holiday... I can't thank them enough and would highly recommend thier service to anybody."

"I truly cannot recommend the Portrack store enough. It was mine and my partner’s first time taking our rescue into a store... Sam and Jade were just EXCELLENT, so incredibly caring and patient, we couldn’t believe the change we saw in our dog and can’t thank them enough. The way they were SO willing to spend the time helping was so helpful for us, we learnt so much and are unbelievably grateful for what they did for us..."